We're Here to Help

Have a question about your order, products, or anything else? Reach out and we'll get back to you as soon as possible.

Typically responds within 24 hours

Fast responses during business hours

Real human support from our small team

Customer-first: we read every note

Clear answers without jargon

Quick answers

Shipping, returns, and common product questions.

How long does shipping take?

Processing and carrier times vary by location. Checkout shows the best estimate for your cart, and you will receive a tracking email when your order ships.

Do you accept returns?

Visit our Shipping and Returns page for eligibility, timelines, and how to start a return—we keep the process straightforward.

How do I track my order?

Use the tracking link from your shipment email. If anything looks off, contact us with your order number and we will investigate.

What if I have sensitive skin?

Patch test new products, review ingredient lists carefully, and speak with your clinician if you have ongoing medical skin concerns—we are happy to clarify how our products work.

Still have questions?

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